Last update: 16.08.2024.
Terms and conditions of use
1. Introduction
The website www.caelesteparfums.com (“the Website”) is a specialised website, created to provide you with a presentation of the company SC CORPUS CAELESTE S.R.L. and to sell its products online.
The website is owned and managed by the company SC CORPUS CAELESTE S.R.L., with registered office in Romania, Bd. Constructorilor, Nr.27, Bl.27, Sc.B, Et.2, Ap.30, 060505, Bucharest, Romania , registered at the Trade Register Office of the Court of Bucharest under no. J 40/19153/2022, unique registration code RO 46908675 (the “Company”).
By using this Site, you agree to be bound by the Terms and Conditions of Use, which together with the Privacy Policy and Cookie Policy govern the Company’s relationship with you in relation to this Website. If you do not agree to any part of the terms and policies, please do not use our Website.
The term “Company” or “we” or “us” or “our” refers to the company SC CORPUS CAELESTE S.R.L.
The term “you” refers to the user of our website.
The term “Website” refers to our website.
The Company reserves the right at any time to delete or update the content of the Website, the Terms and Conditions of Use and/or any policies or notices posted on the Website without notice. Each time you use the Website, you should read the Terms and Conditions of Use, which govern your use. Accordingly, when using the Website, you should check the date of these Terms and Conditions of Use at the top and review any changes since the last version.
2. Ability to accept the Terms of Use
With each use of the Website, you declare that you and any other persons you represent agree, without limitation of any kind, to be bound by these Terms of Use and warrant that you have the legal capacity to agree to and accept these Terms of Use with respect to yourself and all persons you represent. If you do not agree to any provision of these Terms of Use or are not authorised to agree to and accept these Terms of Use, you may not use the Website. You also declare that you are of legal age, that you can enter into contracts under applicable law and that you have the capacity to accept the terms, conditions, obligations, representations and warranties set forth in these Terms of Use and that you honour and comply with the requirements set forth in these Terms of Use.
3. Intellectual Property
All materials incorporated in or contained on this Website are the intellectual property of the Company or its partners or licensed to us. These materials include, but are not limited to,images, photographs, illustrations, text, videos and other materials. They are protected by copyright, design, trade mark and other intellectual property laws.
Nothing on the Website shall be construed as an inducement or grant, directly or indirectly or otherwise, any licence or right to use any trademark, logo or text displayed on the Website in connection with any product or service without the prior written permission of the Company, except as stated in the Terms of Use.
You must at all times respect all intellectual property rights regarding the Website and its content, whether owned by us, any of our partners or licensed to us.
These materials may not be copied or reproduced, except for the period when they need to be viewed online. However, the full pages of the Website may be printed if they are intended to be used for strictly personal purposes. Without limiting the general applicability of the foregoing, the Company may occasionally offer you the opportunity to download background images, screen savers or other utility programmes from the Website. These downloaded materials are subject to the terms and conditions of download.
You must not obtain or attempt to obtain any part of the Content by any means or procedures other than those made available to you by the Website.
Unauthorised use of this Website may give rise to a claim for damages or criminal prosecution.
The Company reserves all rights, even if not expressly mentioned in the Terms of Use or on this Website.
4. Links
The Website may contain links to other websites, which are provided merely as an additional convenience and gateway to the information posted. We have not necessarily reviewed all of the information posted on these additional websites mentioned on the Website and we are not responsible for the content of these other websites, information, materials, products or services that may be offered through these other websites. The inclusion of links to other websites should not be seen as an endorsement of the content of those websites or of the various terms and conditions applicable to the use of those websites. The Company is not responsible for any loss, damage or other liability arising from the use of any of the websites referred to on the Website.
5. Relationship with companies advertising on the Website
The Company may decide to post campaigns and promotions on the Website.
Your correspondence or business dealings or participation in promotional or marketing campaigns posted on the Website, including payment or delivery of goods or services and any other conditions, terms, warranties or representations associated with such dealings is at your own risk, including the companies involved. You agree that we are not responsible for any loss or damage of any kind incurred as a result of any such dealings or as a result of the presence of the companies advertising.
6. Placing links to the website
If you wish to place a link to the Website, it must be to the page www.caelesteparfums.com and you must have our written consent.
7. Accuracy, completeness and timeliness of information
Neither we nor any third parties represent or warrant the correctness, completeness, accuracy, timeliness, accuracy or suitability of the information and materials found or offered on the Website for any reason. You are aware that such information and materials may contain mistakes, errors or omissions, and we disclaim all responsibility, from the outset, in accordance with the legislation in force.
Your use of the information on this Website is at your own risk, for which we are not responsible. It will be your responsibility to ensure that the products, services or information available on this Website meet your specific needs and requirements.
8. Registration
To use some of the services or facilities made available to you on this Website, you will need to register. When you register, you are asked to provide information about yourself that is true, accurate, current and complete in all respects. If any of your registration information changes, please notify us immediately at co*****@*************ms.com.
Please see the Privacy Policy for more information about how we use your personal data, which forms an integral part of these Terms and Conditions of Use.
9. Eligibility for purchase
In order to purchase from the Website, you will be asked to provide personal data. In particular, you must provide your real name, telephone number, e-mail address and other requested information as indicated. Furthermore, you will be asked to provide payment details that you guarantee are both valid and correct and confirm that you are the person named in the billing information provided.
The Website is available to individuals and other eligible persons who have either been issued a valid card by a bank accepted by the Company, whose applications are accepted by the Company and who have authorised the Company to process a payment or payments in the amount of the total purchase price for the products purchased, or who pay by bank transfer (e.g. payment order) the total purchase price for the products purchased and the amount is cashed by the Company.
In order to pay for the products purchased, you expressly authorise us to carry out certain checks to certify your identity, validate your card, respectively to validate the collection of the price paid by bank transfer (e.g. payment order).
Please see the Privacy Policy for more information about how we use your personal data, which forms an integral part of these Terms and Conditions of Use.
10. Orders
All orders are subject to acceptance and availability and items in your shopping basket are not reserved and may be purchased by other customers.
The company offers for sale products that are in stock and are available to be shipped within Romania and abroad (with certain exceptions) from our distribution centre. If the products are out of stock, you can choose to register your e-mail address to receive notifications of receipt for selected products that were not in stock at that time. If you have registered your email address for notification on the arrival of a particular product appearing on our Website, we will endeavour to notify you by email within 48 hours that the product has become available on the Website. Please be aware that occasionally certain products that are in high demand will sell out during this period.
It is possible that due to an error, certain products that appear on the Website and are ordered by the customer may no longer be in stock. In such a case, the Company will inform you about this. Any amount paid in advance for the undeliverable product will be refunded.
The product images are real, but there are products that have images for presentation purposes, or a product may have a repetition of products as an image. Further product details can be requested by e-mail.
We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, we cannot guarantee that the display of the monitor you are using will be completely correct for every colour.
Please also be aware that, as we use natural ingredients and do not use dyes, there may be some differences in the colour of the liquid and/or small impurities in the liquid. The product is the result of a careful selection of raw materials, therefore any change in colour should be considered a natural characteristic due to the quality and quantity of natural ingredients.
The company will keep records of your transactions for the period required by law.
For more information, please see the Delivery section, which is an integral part of these Terms and Conditions of Use.
11. Price policy
Prices on the website are in EURO. The company is a VAT payer.
Products purchased by customers resident in Romania will be paid in RON. The final price will be calculated at the EURO/RON exchange rate displayed by the National Bank of Romania and valid on the date of payment.
If you are a customer whose bank card or bank account is not in RON, the final price will be calculated according to the exchange rate applicable on the date the bank processes the transaction.
Products purchased by customers non-resident in Romania will be paid in EURO.
All prices and offers remain valid as regularly displayed. The price of a product posted on the Website at the time the order is accepted will be honoured, except in cases of proven error.
These prices are subject to change in the event that changes are applied before the order is accepted or products are subject to sales at any time during the sale period.
For more information, please see the Delivery section, which is an integral part of these Terms and Conditions of Use.
12. Accepting your order
Once you have made your choice and your order has been placed, you will receive an email confirming your order details. This email is not an acceptance of the order, just a confirmation that we have received it.
If you do not cancel your order, the acceptance of the order and the finalisation of the contract between you and the Company will be completed when we send an email confirming that the goods have been dispatched. The sales contract is therefore concluded as a distance sales contract.
Neither our payment processor nor our designated courier has the authority to accept an order on behalf of the Company.
We reserve the right not to accept your order if, for example, we are unable to obtain a payment authorisation, or due to shipping restrictions applicable to a particular item, the item ordered is not in stock or does not meet our quality control standards and is recalled, or the data provided by you on the Website is incomplete or incorrect or does not meet the eligibility criteria set out in the Terms and Conditions.
We may also refuse to process and therefore accept a transaction for any reason, or refuse to provide a service to anyone at any time at our discretion.
We will not be liable to you or any third party for the removal of any product from the Website, whether or not such product has been sold, for the removal, display or editing of any materials or content on the Website, for refusing to process a transaction or for the settlement or suspension of any transaction after processing has commenced.
Whilst every effort is made to ensure that the details on our Website are correct, we may from time to time discover an error in product pricing. If we discover an error in pricing an item in your order, we will notify you as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that has been advertised at an incorrect price and reserve the right to cancel any such order that has been accepted or is in transit. If you order a product that is incorrectly priced for any reason, we will email or phone you to inform you that we have not accepted your order and/or that the product in your order has been cancelled. If you have already paid for the products, we will refund the full amount as soon as we are able to, but no later than fourteen (14) days from the date we notify you that we have not accepted your order and/or that the product in your order has been cancelled. If products are returned during transport, we will start the refund procedure once the products are returned to us.
13. Transfer of ownership
Title to the products shall pass, after payment for the products, upon delivery to the specified delivery address, by signing the transport document or directly the invoice issued by us, as the case may be.
14. Payment
You have several options for paying for products ordered from the Company:
- online payment (using the payment platform on the Website);
- by bank transfer to our account.
Payments can also be made via the Stripe payment platform or PayPal, using the indicated bank cards as payment methods, or by bank transfer. When selecting the option to pay via the payment platform, you will be redirected to the website of the payment platform when finalising your order. Once this transaction is complete, you will return to the Website. Payment will be debited and withdrawn from your account when the order is dispatched to the Company. You will confirm that the bank card being used is yours or that you have been expressly authorised by the owner of the bank card to use it. All bank card holders are subject to validation and authorisation checks by the card issuer. If your payment card issuer refuses to authorise a payment to the Company, we will not be liable for any delay or non-delivery.
We take reasonable steps to make our Website secure. All bank card transactions on the Website are processed using the payment platform.
We also take reasonable care, so far as it is up to us to do so, to keep your order and payment details secure, but in the absence of our fault, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
In the case of online payments or payments by bank transfer, the Company is not/cannot be held responsible for any additional costs incurred by you, including, but not limited to, any currency exchange fees applied by the card issuing bank.
15. Invoicing
The company will issue you an invoice for the products delivered, your obligation. being to provide us with all the information necessary to issue the invoice in accordance with the legislation in force.
The Company will send you the invoice for the order containing the products sold by the Company, at your free choice, either in printed format, inserted in the parcel, or in electronic format, by adding the invoice to your account or by electronic mail, to the e-mail address mentioned in your account.
By submitting your order, you agree to receive your invoices electronically, with the Company adding them to your account or by electronic mail to the e-mail address specified in your account.
If you do not receive an invoice by one of the methods mentioned above, please let us know at co*****@*************ms.com.
The change of invoicing data from natural person to legal person can be requested within 48 hours from the date of receiving the products. The deadline is up to 30 working days. You can only modify invoices that have a receipt issued by the courier company on the legal person. Invoices issued at the head office can not be modified.
16. Delivery
We require a signature for any products delivered, at which point responsibility for the goods purchased passes to you. If you have specified a recipient other than yourself for delivery purposes (e.g. gift), then you agree that the signature of that person (or at that delivery address) is evidence of delivery and fulfilment of the Company’s obligation and transfer of liability.
Please note that we aim to dispatch all orders within a maximum of fourteen (14) working days. Estimated delivery times are indicative and will start from the date of dispatch. The company is not responsible for any delays caused by the carrier’s fault or its inability to contact the customer in time to meet the delivery deadline. Please note that holidays (e.g. Christmas, Easter etc.) delivery times are usually delayed.
Delivery is made to the address indicated by you, by door-to-door courier. Usually, for Romania, the company works with Fan Courier. The goods can be delivered directly by the Company for the Bucharest area and neighbouring localities, this being at the Company’s option.
The company will ensure proper packaging of the goods and will arrange for the accompanying documents to be sent.
For more information, please see the Delivery section, which is an integral part of these Terms and Conditions of Use.
17 Guarantee
For details, please see the section Product guarantee and authenticity.
18. Returns
You have the right to cancel your order within fourteen (14) days without giving any reason. The withdrawal period will expire fourteen (14) days from the date you (or a third party, other than a carrier, and indicated by you) took physical possession of the last products in your order.
To exercise your right of withdrawal you will need to inform us by e-mail at: re****@*************ms.com or complete and submit the Return Form in the section Returns.
Before the expiry of the withdrawal period, you have the right to withdraw from this contract, without having to justify your decision to withdraw and without incurring any costs other than those provided for in art. 13 para. (3) and art. 14 of G.E.D. no. 34/2014, within fourteen (14) days from the day on which you took physical possession of the product. All return expenses (e.g. the cost of transport, customs duties and any other charges levied by the country where the goods are being returned , etc.) are borne by you. If we are required to pay customs duties or any other charges levied by the country from or to which the goods are being returned, these will be deducted from the amount to be reimbursed. If the amount of these fees is higher than the value of the product, we cannot be obliged to take back the product and finalise the return process, i.e. we cannot be obliged to refund the price paid for the product until you have paid all these fees.
We will refund the product without delay, and no later than:
(i) fourteen (14) days from the date of receipt by us, back from you, of any goods delivered; or
(ii) if the goods have not been delivered, fourteen (14) days from the date we are informed of your withdrawal.
We will make the refund to your bank account. If we do not have your bank account, we will ask you for a bank account to which we could refund the price. You will not be charged any fees as a result of the refund. If the bank account is not in RON, the exchange rate difference will be borne by you. Also, if your bank account is opened with a foreign bank, the bank charges and fees will be paid by you.
If we have dispatched the products to you and you have cancelled your order, we may postpone your refund until we receive the products back.
If we do not receive back the goods relating to the cancelled order, we have the right, but not the obligation, to collect them from you for a fee.
You will return the goods related to the cancelled order to SC CORPUS CAELESTE S.R.L. – Bucharest, Sector1, PIATA PRESEI LIBERE NR.1, CASA PRESEI LIBERE, CORP C2 MEZANIN POZ. CAD.11, postcode 013701, tel. +40785483597, without undue delay and in any event no later than fourteen (14) days from the date on which you notify us of your withdrawal from the contract. The deadline is met if you send the goods before the fourteen (14) day period expires.
When you return it, the product must be in the same condition in which you received it, unused, with no stains, scratches, tears or other defects. It must be accompanied by the original, intact label, the intact seal, if it has such a seal affixed, in the original packaging, which contains the product identification code. Products must be returned unused, with all labels still attached and the seal not broken. Where bands and any packaging items such as authenticity labels, boxes, bags are provided, they must be included in the return. If the products we have delivered to you were accompanied by any gifts, when you return the products you must also return the gifts.
Returned products that are used or damaged or dirty or unlabelled or with broken seals cannot be accepted and may be sent back to you at your cost, with a refund refused.
Products made according to your specifications or clearly customised are exempt from the right of withdrawal.
We also inform you that before refunding you any money, the returned product will be inspected to check that it fulfils all the characteristics of the product. If it is found that the returned product does not have all these characteristics, the return will be refused, you will be informed of the reason for the refusal and the product sent by you will be returned to you at your expense.
We offer a flexible returns policy to make your online shopping experience even easier. However, we monitor the number of returns made and may refuse to accept orders at our discretion if products are repeatedly returned.
Please see the section Returns for more information on how and under what conditions you can return products and get the refunded price, which forms an integral part of these Terms and Conditions of Use.
19. Gift cards
Virtual Gift Cards are sold under the following terms and conditions:
- The Virtual Gift Card is valid for 12 months from the date of purchase;
- The Virtual Gift Card can be redeemed for all products on the Website;
- The Virtual Gift Card is not transferable and cannot be returned or redeemed for cash;
- If the total value of your order is less than the value of the Virtual Gift Card, the remaining uncovered difference will not be refunded;
- The Virtual Gift Card will be emailed to the recipient once the completed order has been processed and payment has been received. If the recipient differs from the buyer, the Company will send an e-mail confirming the dispatch.
- The Company is not responsible for delivering a Virtual Gift Card to an incorrect or non-existent email address. This is the buyer’s responsibility.
- Promotion codes cannot be applied when purchasing a Virtual Gift Card.
- The shipping fee applies to any products purchased with a Virtual Gift Card.
20. Promo codes
Promo codes are non-transferable and there is no cash exchange. In addition, they may not be used in conjunction with any other promotion code or offers, and must be used by the date published on the Website, if such an expiry date is provided.
22. Limitation of liability
We do not exclude our liability for negligence or fraud by us or our employees or agents.
IF THE COMPANY BREACHES THE TERMS AND CONDITIONS, WE WILL ONLY BE LIABLE FOR LOSSES THAT ARE CONSIDERED DIRECT LOSSES AND WHICH ARE A REASONABLE, FORESEEABLE CONSEQUENCE OF SUCH BREACH. THE LOSSES ARE CONSIDERED FORESEEABLE IF, FOR EXAMPLE, THEY COULD BE ENVISAGED BY YOU. AND THE COMPANY AT THE TIME OF PLACING YOUR ORDER, AND DISPATCHING YOUR ORDER BY THE COMPANY. THE COMPANY IS LIABLE UP TO 100% OF THE TOTAL VALUE OF THE PRODUCTS PURCHASED BY YOU.
We are not liable for indirect losses or losses that cannot be reasonably foreseen by you or us (for example, loss of profit or loss of opportunity).
We are also not liable for any failure to comply with any of our obligations under the Terms of Use where such failure is due to events beyond our reasonable control.
22. Personal data
The collection and use of your personal data is subject to the Privacy Policy which is part of these Terms of Use.
23. Cookies
The use of cookies is subject to the Cookie Policy which is part of these Terms of Use.
24. Jurisdiction
Your use of the Website and any dispute arising from this use of the Website are governed by Romanian law.
25. Severability
If any provision of these Terms and Conditions of Use is unlawful, void or unenforceable, the other provisions shall remain in full force and effect.
26. The entire contract
These Terms and Conditions of Use together with any policies or operating rules constitute the entire contract between the Company and the User and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to the Website.
27. How to contact us
Questions or comments about these Terms of Use or the Website may be sent to:
- e-mail address: co*****@*************ms.com.